About Silver Fern Plumbing
The Origin Story.
Hello, I'm James, the proud owner of Silver Fern Plumbing and Backflow.
My journey in the plumbing industry has equipped me with the technical know-how and hands-on experience needed to tackle a wide array of challenges. From routine repairs to complex installations, as a ticketed and experienced journeyman plumber I've learned the intricacies of the trade and developed a keen eye for detail.
Founding Silver Fern was a natural progression for my career, driven by a vision to redefine the standards of plumbing services. My commitment goes beyond technical proficiency; it extends to providing an unparalleled customer experience.
Thank you for considering Silver Fern Plumbing and Backflow for your plumbing needs.
How I Operate
I choose to run this business with intention by conducting myself everyday with these three operating principles in mind. This is at the core of who I am, what I do and how I work.
Quality + expert craftsmanship
Craftsmanship is at the heart of what I do. Whether it's a routine repair or a complex installation, I bring a high level of expertise and precision to every project. I believe that quality craftsmanship not only resolves immediate issues but also ensures the long-term reliability of your plumbing system.
Transparent + fair
invoicing
Transparency is a cornerstone of my business ethos. I understand the importance of clear communication, and my invoicing reflects this commitment. I provide detailed, fair, and transparent invoices, ensuring that you have a complete understanding of the services rendered and the associated costs.
Unparalleled customer service
My commitment to excellence goes beyond the tools and pipes; it's about delivering an unmatched customer experience. I take pride in providing top-notch customer service, ensuring that every interaction, from the initial consultation to the completion of the job, reflects my dedication to your satisfaction.
My mission
“I established this business with a dedicated mission: to set a new standard in plumbing services by offering exceptional quality at fair and competitive rates.”
- James